We put customer experiences at the heart of your business and design next-generation operating models that unify people and machines.
Technology led by the human hand
An operating model defines how a business runs. It fuses corporate vision and strategy into people, processes and performances, creating value for all stakeholders and nurturing growth.
An intelligent operating model delivers customer-centric products and services with speed, using automation and optimization technology. These advances free up resources, so more meaningful work can flourish.
But technology alone is not enough. To arrive at a culture of purpose, performance and growth, your people must be educated and empowered to use these tools.
The effect of optimization technologies such as AI, robotics and advanced analytics on jobs is neutral. Research shows that physical and digital robots cannot displace humans. Working side-by-side is the answer, as we all aim to spread newfound knowledge with the world.
An integrated path to value creation
Our proven Transformation Wheel is a design-led methodology that enables your business to craft a customer-centric and purposeful operating model. It provides a holistic view of how your business operates, integrating 12 dimensions and 150 parameters to nurture mindful transformation.
Germany has quadrupled the amount of industrial robots it has installed in the last 20 years, without causing human redundancies.