Operating model design

Intelligent automation that puts people first

We put customer experiences at the heart of your business and design next-generation operating models that unify people and machines.

Technology led by the human hand

An operating model defines how a business runs. It fuses corporate vision and strategy into people, processes and performances, creating value for all stakeholders and nurturing growth.

An intelligent operating model delivers customer-centric products and services with speed, using automation and optimization technology. These advances free up resources, so more meaningful work can flourish.

But technology alone is not enough. To arrive at a culture of purpose, performance and growth, your people must be educated and empowered to use these tools.

The effect of optimization technologies such as AI, robotics and advanced analytics on jobs is neutral. Research shows that physical and digital robots cannot displace humans. Working side-by-side is the answer, as we all aim to spread newfound knowledge with the world.

An integrated path to value creation

Our proven Transformation Wheel is a design-led methodology that enables your business to craft a customer-centric and purposeful operating model. It provides a holistic view of how your business operates, integrating 12 dimensions and 150 parameters to nurture mindful transformation.

Germany has quadrupled the amount of industrial robots it has installed in the last 20 years, without causing human redundancies.

How we will serve you

The future operating model is human-machine centered. Our services will get you there first.

  • Operating model assessment
  • Operating model innovation workshops
  • Operating model rapid prototyping
  • Operating model feasibility testing
  • Operating model economic projections
  • Operating model design
  • Operating model transformation roadmap
  • Operating model implementation

Simplify the complex. Accelerate growth.

A personal consultation that will take you through our operating model transformation design services and what they can do for you. It starts here.

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