Business
innovation design

Intelligent ecosystems that keep you relevant

We ignite value through sustainable, consumer-centric business models, and design open digital, AI-driven ecosystems that put you at the heart of society.

The business model is a powerful value driver that is best applied with purpose. It defines how you bring prosperity to your customers and yourself. In the post-digital economy, business models are evolving from connected pipelines to decentralized AI-driven ecosystems, as customers now demand the seamless integration of products, services and experiences to fulfil their ambitions. They expect new interfacing technologies and monetization patterns to quickly act on their desires, regardless of industry and market.

To create value for all, people and technologies must work as one to reap great rewards. Personalization, co-creation, mass customization and servitization to name a few. This bold vision requires focused investments and serious business transformation commitments.

Related work

64%

Artificial intelligence (AI) is becoming a precious resource for companies across various industries. Two-thirds of business owners believe AI improves customer relationships.

Forbes study

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Embrace intelligence. Create holistic value and bring meaning to every customer interaction.

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